Description
Policy for Last Minute Changes
- **Notification Window**: Any last minute changes must be communicated to admin@canletes.ca at least 5 days prior to the event date. It is recommended to provide these changes via email to ensure timely processing.
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**Change Request Process**:– Requests for last minute changes should be submitted by the group leader, who is the purchaser of the group sales tickets.– The group leader must clearly outline the nature of the change, including the specific ticket details affected and the reason for the modification.– If there are any additional fees associated with the changes, the group leader will be notified and required to provide confirmation before the adjustments are finalized.
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**Approval and Confirmation**:– The Canletes Admin Staff will review the requested changes and assess feasibility based on availability and any applicable policies.– Once the changes are approved, the group leader will receive a confirmation email detailing the modifications made to the group sales tickets.– If the changes cannot be accommodated due to constraints such as ticket availability or event restrictions, the group leader will be informed promptly along with any alternative options, if available.
- **Deadline for Changes**: Last minute changes will only be accepted up to 5 days before the event date. Requests made after this deadline may not be feasible to implement due to logistical reasons.
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**Fee or Refund Policy**:– In case there are additional fees associated with the last minute changes, payment instructions will be provided in the confirmation email.– If the changes result in a refund due to downgrading ticket types or reducing the number of tickets, the refund process will be initiated promptly following the event, adhering to the refund policy in place.
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**Compliance and Agreement**:– By requesting last minute changes within the specified timeline, the group leader acknowledges and agrees to comply with the outlined policy for handling such modifications.– Any attempts to make changes outside of the designated window may not be accommodated, and the original ticket details will remain in effect.
Refund Policy
1. **Refund Window**: Refunds will be provided for group sales tickets up to 10 days before the event date.
2. **Refund Validity**: Refunds will only be issued for tickets that fall within the specified time frame, i.e., up to 10 days before the event.
3. **Refund Amount**: The refund amount will be the full ticket price paid by the customer, minus any non-refundable fees or charges.
4. **Refund Process**: Customers must request a refund in writing via email admin@canletes.ca, providing their booking details and reason for the refund.
5. **Refund Approval**: Refund requests will be reviewed and approved by the Canletes Administration within a reasonable time frame.
6. **Refund Method**: Refunds will be processed using the same payment method as the original transaction, unless otherwise specified by the customer.
7. **Refund Timeline**: Customers can expect to receive their refunds within 7-14 business days of the refund approval.
8. **Non-Transferable**: Refunds are non-transferable and can only be issued to the original purchaser of the tickets.
9. **Refund Exceptions**: Refunds may not be provided for tickets that are part of a special promotion, package deal, or if explicitly stated as non-refundable at the time of purchase.
10. **Policy Acknowledgment**: By purchasing group sales tickets, customers agree to adhere to the refund policy terms and conditions stated above.
ACROSS BORDERS GAMES QUICK LINKS
ACROSS BORDERS GAMES PRESS RELEASE https://canletes.ca/across-borders-games-canada-vs-usa-press-release
ACROSS BORDERS GAMES PRESS RELEASE https://canletes.ca/across-borders-games-canada-vs-usa-press-release
ACROSS BORDERS GAMES ALUMNI LIST https://canletes.ca/across- borders-canada-vs-usa-games- alumni/
VENDOR BOOTH INFO https://canletes.ca/across-borders-vendors/
HOTEL INFO – https://www.lucidtravel.com/event/12482
CANLETES SUMMER SERIES https://canletes.ca/product/canletes-summer-series/
ACROSS BORDERS COACHES PACKAGE https://canletes.ca/product/across-borders-games-canada-vs-usa-coaches-package/
MEDIA INFO https://canletes.ca/across-borders-games-canada-vs-usa-media-form/
CANLETES NEX-GEN PRESS RELEASE https://canletes.ca/canletes-nex-gen-hoop-stars-showcase-press-release
VENDOR BOOTH INFO https://canletes.ca/across-borders-vendors/
HOTEL INFO – https://www.lucidtravel.com/event/12482
CANLETES SUMMER SERIES https://canletes.ca/product/canletes-summer-series/
ACROSS BORDERS COACHES PACKAGE https://canletes.ca/product/across-borders-games-canada-vs-usa-coaches-package/
MEDIA INFO https://canletes.ca/across-borders-games-canada-vs-usa-media-form/
CANLETES NEX-GEN PRESS RELEASE https://canletes.ca/canletes-nex-gen-hoop-stars-showcase-press-release
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